For Jasion E-Bike user manual and installation video, please click HERE.

Certainly! Kindly the check the warehouse address HERE.

If you choose to pick it up, please pick it up from the warehouse within two days since you receive BOL, or the order will be voided. You will need to pay the warehouse placement fee, which is ten dollars per ebike per day.

In-stock orders typically ship within 3 business days, unless otherwise noted on the product page. Please allow 2~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

Yes. With a lock and key, that is possible. Unlock the battery and take it on the go. Charge it in the office or at home.

Your e-bike will arrive partially assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions, please follow the guides on our YouTube Channel.

Due to FedEx's failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures, we will solve it for you.