Certainly! If you need to pick it up, please contact our customer service support@jasionbike.com and we will discuss the pick-up arrangements with you.

Your e-bike will arrive partially assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions, please follow the guides on our YouTube Channel.

You should expect it to take anywhere between 6 to 9 hours for a full battery charge. Please note that there are varying times due to the internal battery balancing systems and can influence the duration of charging.

Jasion does not recommend riding with more than one adult on the bike at a time. This ensures safer riding conditions as well as increased maneuverability and control for the rider.

Jasion E-Bike is water-resistant, which means that the bike won't let water in easily. If you drive on a wet road, your bike will be fine. But if you battery in puddles or submerge your bike into water and the electric parts get wet, damage could occur.
Rider Safety tip: It's pretty dangerous riding in rain, so take care.If you do ride on wet surfaces, wipe off all the water on the surface of your board, especially the charging port, and do not charge your bike until it’s dry.FYI: warranty doesn't include water damage.

For Jasion E-Bike user manual and installation video, please click HERE.

1. Store your bike in a clean, dry place to avoid rust.
2. Keep components tightened to the torque specifications listed in the Recommended Torque Values section of the user manual.
3. Ensure the frame latch and handlebar latch are locked in place before riding.
4. Clean and lubricate moving parts regularly.
5. Clean your bike frame with a wet rag and low residue cleaner. After cleaning, lubricate where necessary.
6. Ensure your bike tires are always inflated to a pressure within the recommended range printed on the tire sidewalls.
7. Before each ride ensure all electrical wires are connected.

1. Inflate your tires to the pressure listed on the tire sidewall.
2. Lubricate the chain until there is little noise from the drivetrain; we recommend using Tri-Flow chain lubrication.
3. Check that all hardware is tightened to the torque specifications listed in the Recommended Torque Values section of our user manual.
4. Check your brake pads for signs of wear and replace them if necessary.
5. Check your bike’s shifting performance and adjust the derailleur if necessary.
6. Clean the bike frame with a low-residue cleaner; we recommend using Simple Green. Use a rag to dry everything completely.
7. Check spoke tension and adjust if necessary. The recommended spoke tension can be found in the Recommended Torque Values section of our user manual.

The chain is an essential part of your e-bike's drivetrain. Proper maintenance will keep it running smoothly:

1. Regularly clean the chain to remove dirt and debris.

2. Lubricate the chain with a suitable bicycle chain lubricant.

3. Check chain tension and adjust as necessary to ensure proper shifting and power transmission.

4. Replace the chain when it shows signs of wear to prevent damage to other drivetrain components.

5. Brake Adjustment and Pad Replacement:

Brakes are critical for your safety. Learn how to maintain and adjust them effectively:

1. Regularly inspect brake pads for wear and replace them when necessary.

2. Adjust brake cable tension to ensure proper braking performance.

3. Check brake caliper alignment and adjust as needed.

4. Learn how to bleed hydraulic brakes if your e-bike is equipped with them.

Best practices for extending the range and battery life:

1. Follow the best practices listed below to help extend your range and battery life.

2. Whenever possible, avoid applying full throttle when the bike has slowed to very low speeds, has stalled, or stopped.

3. Pedal to assist the motor when climbing hills and accelerating from a stop.

4. Reduce your power consumption whenever possible.

5. Do not climb hills steeper than 15% in grade.

6. Avoid sudden starts and stops.

7. Accelerate slowly.

Jasion recommends 45-60 PSI for the stock tires on the Jasion E-bike. Always stay within the manufacturer’s recommended air pressure range as listed on the tire sidewall.
It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in the tire and/or wheel failure.
Even tires equipped with built-in, flat-preventative tire liners, like those that come with bikes from Jasion, can and do get flats from punctures, pinches, impact, and other causes. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be replaced before operating the bike or injury to operators and/or damage to your bike from heybike could occur.
When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.
Using aftermarket tires or inner tubes, not provided by Jasion may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping.

The recommended rider height is 5'1"-6'2".

The top speed of EB7 2.0 is 28MPH.

Most of our bikes are sent to us installed, and you can also view the installation video on our YouTube channel.

It will take 4-5 hours.

Generally, your order will be shipped within one business day after the order is placed, and package shipping will take approximately 3-5 days.

The EB7 ST has a new design step-through with a lower span than before, it is more suitable for older people or people with physical limitations to ride.

The recommended rider height is 5'1"-6'2".

The top speed of EB7 ST is 28MPH.

It will take 4-5 hours.

Generally, your order will be shipped within one business day after the order is placed, and package shipping will take approximately 3-5 days.

This system boosts rider comfort, traction, and control on demanding terrain, ultimately delivering an immensely enjoyable riding experience.

The top speed of X-Hunter is 30+MPH(Unlocked).

Most of our bikes are sent to us installed, and you can also view the installation video on our YouTube Channel.

The max range of X-Hunter is 71miles.

Generally, your order will be shipped within one business day after the order is placed, and package shipping will take approximately 3-5 days.