FAQ
If you can't find you question answer on FAQs, contact us, we will get back to you within 24 hours.
Email:support@jasionbike.com
Phone: (+1) 888-825-6366
Hours: 9:00 am-18:00 pm. (Mon-Fri EST)
What Payment Methods Do You Accept?
Currently, we are able to securely process payments from American Express, Discover, Diner’s Club, JCB, Visa, Venmo, MasterCard, PayPal, Apple Pay thanks to secure payment processing from Stripe. Additionally, we have a financing partnership with Klarna. Be sure to choose Klarna at checkout to apply for financing options for your e-bike to pay over installments.
Do You Offer Financing?
We are offering financing.You can have direct access to Klarna financing through our partnership with Klarna. Now, you can pay for your next e-bike with installment payments after being approved for financing. Be sure to select Klarna at checkout and you will be taken to their secure payment process. For more details please click HERE
I ordered two items, why I have received only one?
Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.
How do I change or cancel my order?
Your order can only be canceled before it ships.To cancel the order, please email us: support@jasionbike.com.Canceling order requests may not be available during the weekend or holiday.
Do You Ship to Alaska, Puerto Rico, and Hawaii?
No, currently, we are only capable of shipping to the Contiguous United States.If possible, do you have any friends of relatives in other State, so that you can leave their address.And after we ship the bike there, you could ask them a favor for shipping it to you.
How long should it take for my Jasion E-bike to arrive?
In-stock orders typically ship within 3 business days, unless otherwise noted on the product page. Please allow 2~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
Special Discount
We offer $50 for military, teachers, firefighters, police and paramedics, but you will need to provide us with certification.
What if the package is broken/the item scratches when arrived?
Due to FedEx's failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures, we will solve it for you.
Can I return my order for personal reasons?
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging.For specific fees, please click HERE
Do you support US local pickup?
Certainly! If you need to pick it up, please contact our customer service support@jasionbike.com and we will discuss the pick-up arrangements with you.
Does My Jasion E-Bike Come Pre-Assembled?
Your e-bike will arrive partially assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions, please follow the guides on our YouTube Channel.
How Long Should It Take to Fully Recharge the E-Bike’s Battery?
You should expect it to take anywhere between 6 to 9 hours for a full battery charge. Please note that there are varying times due to the internal battery balancing systems and can influence the duration of charging.
Can I ride my E-bike with a Passenger?
Jasion does not recommend riding with more than one adult on the bike at a time. This ensures safer riding conditions as well as increased maneuverability and control for the rider.
Can I ride the Jasion E-Bike on rainy days?
Jasion E-Bike is water-resistant, which means that the bike won't let water in easily. If you drive on a wet road, your bike will be fine. But if you battery in puddles or submerge your bike into water and the electric parts get wet, damage could occur.
Rider Safety tip: It's pretty dangerous riding in rain, so take care.If you do ride on wet surfaces, wipe off all the water on the surface of your board, especially the charging port, and do not charge your bike until it’s dry.FYI: warranty doesn't include water damage.
User manual/Installation Video
For Jasion E-Bike user manual and installation video, please click HERE.
Best Practices
- Store your bike in a clean, dry place to avoid rust.
- Keep components tightened to the torque specifications listed in the Recommended Torque Values section of the user manual.
- Ensure the frame latch and handlebar latch are locked in place before riding.
- Clean and lubricate moving parts regularly.
- Clean your bike frame with a wet rag and low residue cleaner. After cleaning, lubricate where necessary.
- Ensure your bike tires are always inflated to a pressure within the recommended range printed on the tire sidewalls.
- Before each ride ensure all electrical wires are connected.
Inspect Regularly
- Inflate your tires to the pressure listed on the tire sidewall.
- Lubricate the chain until there is little noise from the drivetrain; we recommend using Tri-Flow chain lubrication.
- Check that all hardware is tightened to the torque specifications listed in the Recommended Torque Values section of our user manual.
- Check your brake pads for signs of wear and replace them if necessary.
- Check your bike’s shifting performance and adjust the derailleur if necessary.
- Clean the bike frame with a low-residue cleaner; we recommend using Simple Green. Use a rag to dry everything completely.
- Check spoke tension and adjust if necessary. The recommended spoke tension can be found in the Recommended Torque Values section of our user manual.
Chain
The chain is an essential part of your e-bike's drivetrain. Proper maintenance will keep it running smoothly:
1. Regularly clean the chain to remove dirt and debris.
2. Lubricate the chain with a suitable bicycle chain lubricant.
3. Check chain tension and adjust as necessary to ensure proper shifting and power transmission.
4. Replace the chain when it shows signs of wear to prevent damage to other drivetrain components.
5. Brake Adjustment and Pad Replacement:
Brake
Brakes are critical for your safety. Learn how to maintain and adjust them effectively:
1. Regularly inspect brake pads for wear and replace them when necessary.
2. Adjust brake cable tension to ensure proper braking performance.
3. Check brake caliper alignment and adjust as needed.
4. Learn how to bleed hydraulic brakes if your e-bike is equipped with them.
Extended battery life
Best practices for extending the range and battery life:
1. Follow the best practices listed below to help extend your range and battery life.
2. Whenever possible, avoid applying full throttle when the bike has slowed to very low speeds, has stalled, or stopped.
3. Pedal to assist the motor when climbing hills and accelerating from a stop.
4. Reduce your power consumption whenever possible.
5. Do not climb hills steeper than 15% in grade.
6. Avoid sudden starts and stops.
7. Accelerate slowly.
Tire
Jasion recommends 45-60 PSI for the stock tires on the Jasion E-bike. Always stay within the manufacturer’s recommended air pressure range as listed on the tire sidewall.
It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in the tire and/or wheel failure.
Even tires equipped with built-in, flat-preventative tire liners, like those that come with bikes from Jasion, can and do get flats from punctures, pinches, impact, and other causes. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be replaced before operating the bike or injury to operators and/or damage to your bike from heybike could occur.
When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.
Using aftermarket tires or inner tubes, not provided by Jasion may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping.
Does my height suit EB7 2.0?
The recommended rider height is 5'1"-6'2".
What is the top speed of this bike?
The top speed of EB7 2.0 is 28MPH.
Does the bike come with most assembly?
Most of our bikes are sent to us installed, and you can also view the installation video on our YouTube channel.
How long does it take to fully charge the battery?
It will take 4-5 hours.
How long will it take for my shipment to arrive?
Generally, your order will be shipped within one business day after the order is placed, and package shipping will take approximately 3-5 days.
What is the different between EB7 2.0 and EB7 ST?
The EB7 ST has a new design step-through with a lower span than before, it is more suitable for older people or people with physical limitations to ride.
Does my height suit EB7 ST?
The recommended rider height is 5'1"-6'2".
What is the top speed of this bike?
The top speed of EB7 ST is 28MPH.
How long does it take to fully charge the battery?
It will take 4-5 hours.
How long will it take for my shipment to arrive?
Generally, your order will be shipped within one business day after the order is placed, and package shipping will take approximately 3-5 days.
What is the benefit of a full suspension ebike?
This system boosts rider comfort, traction, and control on demanding terrain, ultimately delivering an immensely enjoyable riding experience.
What is the top speed of X-Hunter?
The top speed of X-Hunter is 30+MPH(Unlocked).
Does the bike come with most assembly?
Most of our bikes are sent to us installed, and you can also view the installation video on our YouTube Channel.
How far can an electric bike go on one charge?
The max range of X-Hunter is 71miles.
How long will it take for my shipment to arrive?
Generally, your order will be shipped within one business day after the order is placed, and package shipping will take approximately 3-5 days.