We provide $50 for military personnel, teachers,and doctors.

Please send us your photo ID and once confirmed, we will offer you a special discount.

Please apply this discount at the checkout page.

We will try our best to ensure your satisfaction with our services, please feel free to contact us: support@jasionbike.com

Shipping

Return&Refund

Warranty

Generally your order will be shipped within one business day after placing the order, and you would receive a confirmation email with a tracking number a few days after the package is shipped out.

Your order can only be canceled before it ships.

To cancel the order, please email us: support@jasionbike.com.Canceling order requests may not be available during the weekend or holiday.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. For specific fees, please click HERE

For Jasion E-Bike user manual and installation video, please click HERE.

We provide 1-year warranty.

Jasion E-Bike is water-resistant, which means that the bike won't let water in easily. If you drive on a wet road, your bike will be fine. But if you battery in puddles or submerge your bike into water and the electric parts get wet, damage could occur.
Rider Safety tip: It's pretty dangerous riding in rain, so take care.

If you do ride on wet surfaces, wipe off all the water on the surface of your board, especially the charging port, and do not charge your bike until it’s dry.

FYI: warranty doesn't include water damage.

The Jasion's excellent battery system is capable of driving around 40 miles on a single charge. (Depending on various factors such as road conditions, speed, etc.)