Troubleshooting List

Symptoms Possible Causes Most Common Solutions
The bike does not work 1. Insufficient battery power
2. Faulty connections
3. Battery not fully seated in the tray
4. Improper turn on sequence
5. Brakes are applied
6. Blown discharge fuse
1. Charge the battery
2. Clean and repair connectors
3. Install battery correctly
4. Turn on the bike with proper sequence
5. Disengage brakes
6. Replace discharge fuse
Irregular acceleration and/or reduced top speed 1. Insufficient battery power
2. Loose or damaged throttle
3. Misaligned or damaged magnet ring
1. Charge or replace the battery
2. Replace throttle
3. Align or replace magnet ring
The motor does not respond when the bike is powered on 1. Loose wiring
2. Loose or damaged throttle
3. Loose or damaged motor plug wire
4. Damaged motor
1. Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace
Reduced range 1. Low tire pressure
2. Low or faulty battery
3. Driving with too many hills, headwinds, braking, and/or excessive load
4. Battery discharged for a long period of time without regular charges, aged, damaged, or unbalanced
5. Brakes rubbing
1. Adjust tire pressure
2. Check connections or charge battery
3. Assist with pedals or adjust the route
4. Balance the battery; contact Tech Support if range decline persists
5. Adjust the brakes
The battery will not charge 1. Charger not well connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
5. Blown charge fuse
1. Adjust the connections
2. Replace
3. Replace
4. Repair or replace
5. Replace charge fuse
Wheel or motor makes strange noises 1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring
1. Tighten, repair, or replace
2. Reconnect or replace the motor.