| Symptoms | Possible Causes | Most Common Solutions |
| The bike does not work |
1. Insufficient battery power 2. Faulty connections 3. Battery not fully seated in the tray 4. Improper turn on sequence 5. Brakes are applied 6. Blown discharge fuse |
1. Charge the battery 2. Clean and repair connectors 3. Install battery correctly 4. Turn on the bike with proper sequence 5. Disengage brakes 6. Replace discharge fuse |
| Irregular acceleration and/or reduced top speed |
1. Insufficient battery power 2. Loose or damaged throttle 3. Misaligned or damaged magnet ring |
1. Charge or replace the battery 2. Replace throttle 3. Align or replace magnet ring |
| The motor does not respond when the bike is powered on |
1. Loose wiring 2. Loose or damaged throttle 3. Loose or damaged motor plug wire 4. Damaged motor |
1. Repair and or reconnect 2. Tighten or replace 3. Secure or replace 4. Repair or replace |
| Reduced range |
1. Low tire pressure 2. Low or faulty battery 3. Driving with too many hills, headwinds, braking, and/or excessive load 4. Battery discharged for a long period of time without regular charges, aged, damaged, or unbalanced 5. Brakes rubbing |
1. Adjust tire pressure 2. Check connections or charge battery 3. Assist with pedals or adjust the route 4. Balance the battery; contact Tech Support if range decline persists 5. Adjust the brakes |
| The battery will not charge |
1. Charger not well connected 2. Charger damaged 3. Battery damaged 4. Wiring damaged 5. Blown charge fuse |
1. Adjust the connections 2. Replace 3. Replace 4. Repair or replace 5. Replace charge fuse |
| Wheel or motor makes strange noises |
1. Loose or damaged wheel spokes or rim 2. Loose or damaged motor wiring |
1. Tighten, repair, or replace 2. Reconnect or replace the motor. |
